Return and Refund Policy
1. No Refund Policy
Express Partners Courier maintains a strict no refund policy for all courier and delivery services. Once a booking has been confirmed and payment has been processed, no refunds, credits, or exchanges will be issued under any circumstances.
All transactions are considered final. By confirming a service with Express Partners Courier, you acknowledge and agree to this policy in full.
2. Service Responsibility
Express Partners Courier is committed to providing reliable, professional, and timely courier services. While every effort is made to ensure accurate and secure delivery, the company shall not be held liable for any delays, damages, or losses caused by, but not limited to:
• Incorrect or incomplete delivery information provided by the sender;
• Circumstances beyond our control, including weather conditions, natural disasters, accidents, or actions of third-party carriers;
• Customs, inspection, or regulatory delays.
All claims or disputes will be reviewed on a case-by-case basis in accordance with our Terms and Conditions. However, no monetary refunds shall be granted.
3. Customer Responsibility
It is the customer’s responsibility to ensure that all shipment details — including recipient name, address, contact number, and item information — are accurate and complete prior to dispatch.
Hello Express Courier will not be held liable for failed deliveries, delays, or losses resulting from inaccurate or incomplete information provided by the customer.
4. Contact Information
For inquiries regarding this policy, please contact:
📧 info@helloexpcourier.com
📞 800-350-4920 Ext 3
All correspondence should include your full name, tracking number, and date of service for verification purposes.
5. Legal Disclaimer
This Return and Refund Policy forms part of the Terms and Conditions of Express Partners Courier and is subject to change without prior notice. It is the customer’s responsibility to review this policy periodically for any updates or modifications. Continued use of our services after such changes constitutes acceptance of the revised terms.
Last Updated: October 29, 2025
Terms and Conditions
These Terms and Conditions (“Terms”) govern all services provided by Express Partners Courier (“we,” “us,” or “our”) to any customer (“you” or “your”). By booking, purchasing, or using any of our courier or delivery services, you acknowledge and agree to be bound by these Terms in full.
